Refund Policy

PLEASE NOTE: Relevant excerpt taken from the Terms of Use which can be found in its entirety here.

7. Terms of Sale of Products or Services.

7.1 By placing an order for our products or services via the Website, you are offering to purchase a product from us. All orders are subject to availability and confirmation of the order price.

7.2 In order to purchase products or services from the Website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, or a Paypal or other account that is acceptable to us. We retain the right to refuse any request or order made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the products or services. All prices include VAT as may be applicable. All prices advertised are subject to change, but once an order is placed by you at a given price, we will honor that price.

7.3 Our products generally consist of two categories: one-time purchase products, and subscription products.  These Terms of Use apply to both said categories. With specific regard to subscription products:

(a)    Our subscription products are modifiable by you, and provided to you on a twenty-eight (28) calendar day cycle, with delivery to you by three (3) days prior to the end of each cycle. You may modify the terms of your subscription by notifying us no later than seven (7) calendar days prior to the end of each said cycle as to any changes you wish to make to your subscription. Changes accordingly submitted shall be processed to be effective with the next subscription cycle, and we will adjust the charges to you for such subscription accordingly.  Changes submitted later than seven (7) calendar days prior to the end of the twenty-eight (28) calendar day cycle shall not be processed by us until the next available subscription cycle, and until then you will remain liable for the then-existing cost of the subscription

(b)   Once you purchase a subscription product, you will be automatically charged for such product until you cancel your subscription, and such charges are non-refundable by us.

7.4 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the products or services which you ordered have been confirmed by us. Only those products or services listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

7.5 While we try and ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If we discover an error in the price of any products or services which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

7.6 Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the products or services you wish to purchase. Once the products or services have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of products or services you have purchased as listed in the confirmation email.

7.7 Subject to the provisions of clause 7.5, and once we have accepted your monies as consideration for the products or services you have ordered, such monies are non-refundable by us.